Retail industry is on the forefront of digital innovation and 2019 will witness retailers investing to increase front-line associates’ effectiveness by arming them with the technologies that help to drive higher customer satisfaction with a great frictionless experience – whether it is to help them find the right products, enhance the buying experience online and offline, and address stock availability.
As digitalization takes center stage, the world is getting more interconnected than ever before. Leveraging evolving technologies such as connected sensors, digital twins, 5G, augmented and virtual reality (AR/VR), artificial intelligence (AI) and blockchain, retailers are empowering their front-line to gain a performance edge in enhancing operational visibility.
Retail industry is on the forefront of digital innovation and 2019 will witness retailers investing to increase front-line associates’ effectiveness by arming them with the technologies that help to drive higher customer satisfaction with a great frictionless experience – whether it is to help them find the right products, enhance the buying experience online and offline, and address stock availability.
In turn, these technologies need to be combined with collaborative solutions coupled with indoor locationing that allows for instant access to a wide variety of subject matter experts to be effective.
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Here are the top retail trends to look forward to in 2019:
Source: Top retail tech trends for 2019 – Re-Tales by Deep Agarwal | ET Retail